Effective Date: November 2024

At Ignite Counselling and Coaching, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant Queensland legislation, including the Information Privacy Act 2009.

1. Information We Collect

We may collect the following types of personal and sensitive information:

- Personal Information: Name, contact details (email address, phone number), billing details, and other relevant information provided during your interaction with us.

- Sensitive Information: Details disclosed in counselling or coaching sessions, handled with strict confidentiality in line with ethical and legal requirements.

- Website Usage Data: Information collected via cookies or analytics to improve our website and user experience.

2. How We Use Your Information

We collect and use your information for the following purposes:

- To provide counselling and coaching services tailored to your needs.

- To schedule appointments and send relevant updates.

- To process payments securely through Stripe.

- To comply with legal obligations, including mandatory reporting requirements under Queensland law.

3. Disclosure of Information

Your personal information will not be shared with third parties without your consent, except under the following circumstances:

- If required by law (e.g., in cases of mandatory reporting for child safety or harm risk under Queensland legislation).

- For secure payment processing through Stripe (see their [Privacy Policy](https://stripe.com/privacy)).

- When aggregated and anonymized data is used for service improvements.

4. Security of Your Information

We take all reasonable steps to protect your information, including:

- Secure storage of counselling records in compliance with the Australian Privacy Principles.

- Data encryption for sensitive digital communications.

- Access control measures ensuring only authorized personnel handle client information.

5. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

- Access and correct personal information held about you.

- Make a complaint if you believe we have breached your privacy.

- Request to withdraw consent for certain uses of your data.

To exercise these rights, please contact us at:

Email: [email protected]

6. Third-Party Services

We use third-party providers such as Stripe for payment processing. These providers have their own privacy policies, and we recommend reviewing them for more details.

7. Cookies and Analytics

Our website may use cookies to improve user experience. You can manage your cookie preferences via your browser settings.

8. Legal Compliance and Updates

We comply with the following laws and principles:

- Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

- Queensland Information Privacy Act 2009 for applicable Queensland-based services.

- Mandatory reporting obligations under Queensland law (e.g., child protection laws).

This Privacy Policy may be updated periodically. Please review this page for the latest version.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Tracey Lindsay

Ignite Counselling and Coaching

Email: [email protected]